Last updated: June 10th, 2025
This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.
If you’re a California resident, you can find your specific rights here: Privacy Notice for California Residents.
1. What This Policy Covers
This Privacy Policy applies to personal information collected through:
- Our website (wllmd.com)
- Online forms and quote requests
- Reservation pages
- Communications with our team by email, phone, or message
- Project documentation and client interactions
2. Information We Collect
We may collect the following information:
- Contact information – like your name, email address, and phone number
- Project details – such as unit type, preferences, site conditions and requirements
- Payment-related info – collected and processed securely by Stripe
- Website usage data – pages visited, time on site, browser type, referral source (via analytics tools)
- Photos or videos – if taken during your project
We don’t collect sensitive personal information (like social security numbers or health data), and we don’t track you across other websites.
3. How We Collect It
We collect personal information when you:
- Fill out a form or book a consultation
- Communicate with our team
- Browse our website (via cookies and analytics)
- Reserve a unit or make a payment
- Participate in a project walkthrough, interview, or testimonial
4. How We Use the Information
We use personal information to:
- Respond to questions or requests
- Plan, manage, and deliver your project
- Process payments and reservations securely
- Communicate updates about your order or installation
- Improve our website and user experience
- Document and showcase completed projects
- Send marketing emails or updates
We do not sell your information.
5. Who We Share It With
We only share your information with trusted service providers who help us run our business. This may include:
- Payment processors
- CRM or email systems
- Analytics tools
- Marketing platforms
These providers are contractually required to protect your data and use it only for their services on our behalf.
6. Cookies and Analytics
We use cookies and tracking tools to understand how visitors use our website and make improvements. These tools may collect browser type, IP address, pages visited, and time spent on site.
You can manage cookie settings in your browser. For example, you can block cookies, delete existing ones, or set preferences for tracking.
7. How We Protect Your Data
We take appropriate security measures to protect your information, including:
- Encrypted payment processing through Stripe
- Role-based access to project data
- Secure servers and communication tools
- Regular software updates and monitoring
While no system is 100% secure, we do everything we reasonably can to safeguard your information.
8. How Long We Keep Your Information
We retain personal information as long as needed for the purposes listed above, or as required by law.
You can ask us to delete your data at any time, unless we’re legally required to keep it.
9. Your Choices
- You can unsubscribe from marketing emails at any time by clicking the link in our emails or contacting us
- You can request that we delete or correct your information
- You can ask to see what information we have about you
- You can adjust cookie settings in your browser
To make a request, email us at studio@wllmd.com
